FAQs

Your Questions, Answered

Got a question? We’ve got the answers! Whether you’re curious about our services, booking process, or what to expect at your appointment, our FAQs page is here to help. Browse through common queries, and if you don’t find what you’re looking for, feel free to get in touch – we’re always happy to help!

We are in Calvary Park, at the edge of the beautiful town of Peebles, in the Scottish Borders. We have ample free parking right outside the door.
2 Copperbeech Court, EH45 9BU

We make appointments by phone for new patients. We need to collect a few personal details to open a chart, and due to data protection, we can’t ask those details by email or text. Also, it helps us decide what kind of appointment you will need once we have had the opportunity to discuss your unique situation. 0794 339 8954

It depends on the service you’re coming in for. Just ask us while booking! On average, plan to be in the office for an hour or so, but some appointments can take a little less or a little more time.

Each practitioner sets his or her own hours at the Woods Wellness Centre. The most up to date availability for your desired practitioner is offered when booking. All staff members can book any appointment type for you. We do not provide walk-in services.

While many of our practitioners are listed with private insurers, we do not work directly with insurance companies. We will provide “paid” invoices via email for our patients so they may claim costs back per their insurers policies.

Rest assured, our pricing is in line with other local physiotherapists, and the length of our appointments is longer! Because our services are truly varied and bespoke, we will let you know how much your treatment fee will be when booking, and once we have a clear idea of what your needs may be.

Each practitioner sets their own cancellation policy, so please speak with him or her at your first appointment. For physiotherapy services we require a minimum of 48 hours notice.

NO. Only your practitioner will be able to see your care notes. When using more than one service at the Woods Wellness Center, we will ask your permission to discuss relevant information with your other provider(s) to make sure all your wellness needs are being met appropriately.

You can wear whatever makes you comfortable for whichever service you are seeking. For physiotherapy services please wear something that allows the therapist to access your affected body part, or just bring a change of clothes along with you!

For most types of appointments that is no problem at all. If you are seeing Tom or Maggie, please ask them directly.